Optional Upgrade BIG Gentle Dogs

Fast Shipping & Professional Packing

We provide a variety of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting specifications. Your items will go through an extensive inspection and be properly packaged prior to being delivered. Every day, we send thousands of packages to customers across many countries. This shows how we're dedicated to becoming the biggest online retailer in the world. The distribution centers and warehouses distribution are in Europe and the USA.

Orders that contain more than one item are given processing time in accordance with the item.

Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders are shipped within 48 hrs. Delivery time ranges between 3-7 days.

Returns

Due to the multiple parties involved such as the factory and the warehouse, we are unable to effectively manage inventory. The actual stock levels can fluctuate at any time. You may not receive your order after the order has been made.

Our policy is valid for 30 days. If it's been longer than 30 days since the date you bought the item, we unfortunately can't give you a complete refund or exchange.

The item you purchase must be in its original packaging and not be used. The item must be in its original packaging.